Shipping Policy

Welcome to Ugne.us! This Shipping Policy outlines important information regarding the shipping of products purchased through our Website. Please review the details carefully before placing your order.

1. Processing Time

1.1 Order Processing

  • Orders are processed within 1-2 business days (excluding weekends and holidays) after payment is confirmed.
  • Custom or special-order items may require additional processing time.

1.2 Order Confirmation & Tracking

  • For domestic orders, you will receive an email with tracking information within 30 hours of order placement, except on weekends or public holidays. For international orders, tracking information will be provided within 48 hours of order placement, except on holidays. You will receive a confirmation email once your order is processed and ready for shipment.

2. Shipping Methods

We offer a variety of shipping methods for your convenience:

  • Standard Domestic Shipping: Delivery within 5-7 business days for domestic orders.
  • Expedited Domestic Shipping: Delivery within 3-5 business days for domestic orders.
  • International Shipping: Delivery typically within 9-12 business days. In rare cases, this may extend up to 19 days due to various factors.

3. Shipping Rates

3.1 Domestic Shipping

  • Shipping rates are calculated at checkout based on the weight, size, and destination of your order.
  • Most bike and product deliveries are fast and free within New York State.

3.2 International Shipping

  • International shipping rates are calculated at checkout based on the weight, size, and destination of your order.

4. Shipping Restrictions

  • We ship to most locations within the United States and many international destinations.
  • We do not ship to P.O. boxes or APO/FPO addresses for certain items due to carrier restrictions.

5. Tracking Your Order

  • Once your order has shipped, you will receive an email with tracking information.
  • You can track your shipment using the link provided in the email.

6. Delivery Times

6.1 Estimated Delivery Times
Delivery times may vary based on the shipping method selected and the destination. Please note that delays may occur due to:

  • Weather conditions
  • Carrier issues
  • Customs processing (for international orders)
  • Other unforeseen circumstances

While we provide estimated delivery times, please understand that these are estimates, and occasional carrier delays can happen for various reasons outside of our control.

6.2 Missed Deliveries
If a package cannot be delivered due to an incorrect address or absence of a recipient, it may be returned to us. Additional shipping fees may apply for resending the package.

7. Damaged or Lost Packages

7.1 Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery. Provide photos of the damaged package and its contents for resolution.

7.2 Lost Packages
If your package is lost in transit, we will assist you in filing a claim with the carrier. Claims must be submitted within 7 business days of the expected delivery date for domestic orders and within 15 business days for international orders.

8. Returns and Exchanges

For details on returning or exchanging items, please refer to our Return Policy.